Refund & Cancellation Policy

At Hub Orbit Base Co., Ltd., we are committed to transparent educational practices. Because our cohorts are strictly capped at 10 to 16 seats to guarantee intimate instructor attention, enrollment reserves a dedicated seat that cannot be easily re-allocated at short notice. This Policy outlines the conditions for tuition cancellations, rescheduling, and refunds.

1. Cohort Masterclasses & Workshop Labs

For structured group training (including the 6-Week Global Index Correlation Masterclass, Sector Rotation Lab, and Asia-Pacific Intensive):

• Full Refund (100%): If written cancellation is received at least 14 calendar days prior to the scheduled start date of the cohort. A nominal 3% administrative bank processing fee may be deducted.
• Partial Refund (50%): If written cancellation is received between 7 to 13 calendar days prior to the cohort start date.
• Non-Refundable Window (0%): Cancellations submitted less than 7 calendar days prior to the start date, or once Week 1 instruction has commenced, are non-refundable. However, participants may request a one-time cohort transfer (see Section 3).

2. Private Mentoring & Diagnostic Sessions

For bespoke 1-on-1 private mentoring packages:

• Mentoring blocks may be refunded on a pro-rata basis for any unused, unbooked sessions if requested within 30 days of invoice issuance.
• Individual scheduled sessions may be rescheduled with at least 24 hours notice without penalty.
• No-shows or cancellations made with less than 24 hours notice will be counted as a completed session from your mentoring package block.

3. Rescheduling & Cohort Transfer Policy

If unforeseen professional or personal circumstances prevent you from participating in your registered cohort, you may request to transfer your registration to the next available intake at no additional charge, provided notice is given at least 5 business days before Day 1.

4. Instructor Illness or Academy Cancellations

In the unlikely event that Hub Orbit Base must postpone or cancel a scheduled cohort or workshop due to instructor emergency or force majeure:

• Students will be offered the immediate choice between a 100% full tuition refund or guaranteed priority placement in the rescheduled intake.
• Students remain responsible for their own individual travel or accommodation arrangements when visiting Chiang Mai.

5. Non-Refundable Items

The following items are non-refundable once delivered:

• Downloaded proprietary spreadsheets, calculation matrices, and digital workbook materials.
• Completed 1-on-1 diagnostic chart redline evaluations.
• Sessions that have already been conducted or live-streamed.

6. Refund Request Procedure & Processing Time

To initiate a formal cancellation or refund request:

1. Send an email to info@hub-orbitbase.click with the subject line "Refund Request - [Your Full Name] - [Invoice Number]".
2. Include your registered email address, date of invoice, and reason for withdrawal.
3. Our admissions office will review your request within 2 business days and issue written confirmation.
4. Approved refunds are processed via the original payment method (international bank wire or Thai banking transfer) within 7 to 10 business days.

7. Admissions Assistance

If you have any questions regarding these refund terms prior to enrollment, please reach out to our office: